One mobile patrol, booked online
Book a Casual Security Patrol
One mobile patrol of your site, booked online in a few steps. No quote, no ongoing commitment, and you're only charged once our control room confirms your booking.
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$xx.xx incl. GSTper patrol
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Night or day windowrandom arrival time within it
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Charged only once confirmedby our 24-hour control room
Pick the window that suits your site
The officer attends once, at a random time within it.
Have these ready
- Your site's postcode and address
- Access notes for the officer, like gates or where to enter
- Your contact details
- A card to pay with
Need regular patrols, alarm response or guarding? Request a quote
Charged only once confirmed
What happens after you book
- You book
Your card is authorised for $xx.xx. You're not charged yet.
- We confirm within 10 minutes
Our control room confirms your booking. Your card is then charged and we email your confirmation.
- Not confirmed? Not charged
If your booking isn't confirmed within 10 minutes, or we can't service your site, you're not charged. You're welcome to book again.
- We patrol your site
An officer patrols your site at a random time within your chosen window.
Booking updates
How we'll keep you updated
An email within 10 minutes
You'll get an email confirming your booking, or telling you it wasn't confirmed and you haven't been charged. It comes from aucustomerservice@teamsignal.com.au, so add that address to your safe senders.
A call if something stops the patrol
If something stops the patrol, such as unsafe conditions or no safe access to your site, we'll contact you on the details you gave us to arrange a rebooking.
Before you book
Questions business owners ask
A casual patrol is a visual deterrence and observation visit, booked one patrol at a time. The full terms cover everything below in detail.
Why is there a pending charge on my card?
When you book, your card is authorised for $xx.xx. It's a hold, not a charge. You're only charged once our control room confirms your booking. If it isn't confirmed within 10 minutes, or we can't service your site, the hold is cancelled. Your bank decides how quickly it disappears from your statement.
Can I choose an exact time?
No. The officer attends once, at a random time within the window you choose. We can't promise an exact attendance time or patrol order.
What if the patrol doesn't happen?
If we don't conduct the patrol within your window, you can choose a refund of that patrol's price or one replacement patrol on another agreed date. If unsafe conditions, no safe access, incorrect booking details or an operational emergency stop us attending, we'll contact you and offer a reasonable rebooking or any other remedy required by law.
Can I book several nights, or more than one site?
Each booking covers one patrol at one site. For regular patrols, or cover across several sites, request a quote.
Is this an emergency or alarm response service?
No. A casual patrol is a visual deterrence and observation visit. It isn't guarding, alarm monitoring, or emergency or police response, and we don't promise the officer will intervene in an incident.
Who can book a patrol?
Anyone authorised to request patrols at the property. When you book, you confirm that you're authorised, that your booking details are accurate, and that you accept the booking terms.
Need patrols every week, or across several sites?
Tell us about your sites and we'll quote regular patrols around your operating hours and risks.
Questions about a booking?
Talk to our team before or after you book.
1300 893 606 aucustomerservice@teamsignal.com.au